By: lemosys infotech pvt ltd
Shopify Has a Grace Period for Cancellations
Many users are unaware that Shopify offers a grace period (usually 30 days) after your billing cycle ends. This means you can cancel during this time without worrying about paying for the next cycle.
You Can Pause Your Store Instead of Cancelling
If you don’t want to cancel your Shopify subscription completely, you can pause it for a lower fee. This is perfect for seasonal businesses or if you need to take a break without losing your store's data.
Shopify Subscription is Different From Shopify Payments
Cancelling your subscription doesn’t automatically cancel your Shopify Payments account. You’ll need to go through a separate process to disable Shopify Payments, which might be required before cancellation.
You Won't Lose Your Store Data Immediately
When you cancel your Shopify subscription, your store remains accessible in "read-only" mode. This means you can still access your products, customer data, and reports for a limited time.
Refunds Aren't Given for Partial Usage
Shopify doesn’t provide refunds for unused days in your billing cycle. If you cancel mid-cycle, you're still charged for the full month, but any additional charges (such as app fees) are prorated.
You Can Cancel via Shopify's Admin Panel
The cancellation process is fairly simple. You can navigate to "Settings" > "Plan and Permissions" > "Cancel Subscription." This option can only be accessed if you don’t have an outstanding balance.
You Need to Pay Off Outstanding Balances Before Cancelling
Shopify won’t allow you to cancel until you’ve cleared any outstanding balances. This includes transaction fees, app charges, and monthly subscription fees.
Shopify’s Support Will Try to Retain You
If you attempt to cancel, Shopify’s customer support team may reach out to ask why you're leaving, offering potential solutions to resolve issues or suggesting lower-tier plans to fit your needs.
You Can Download Your Data Before Cancelling
Shopify lets you download all your data, including product lists, customer information, and financial reports. Make sure to export everything you need, as you may lose access after cancellation.
Cancelling Doesn’t Affect Your Domain
If you purchased a domain through Shopify, it will remain active even if you cancel your subscription. However, you will have to transfer it elsewhere if you no longer wish to use Shopify for domain management.
You Can Reactivate Your Account After Cancellation
If you change your mind after cancelling, you can reactivate your Shopify account within 30 days without losing any of your data, settings, or configurations.
Shopify Plans Can Be Downgraded Instead of Canceled
If the pricing of your current plan is a concern, consider downgrading to a lower-tier plan instead of completely cancelling. This allows you to keep your store live with fewer features for a reduced cost.
Your Store Can Be Archived
In cases where you’re unsure about completely cancelling, Shopify allows you to archive your store. This makes it invisible to customers, but you retain all your data and can reactivate it later.
You Can Cancel a Shopify Trial Without Incurring Any Charges
If you’re still in the trial period, you can cancel your subscription at any time without paying anything. However, be sure to cancel before the trial period ends, or you’ll be charged for the first month.